Cyber incident response for small business in Adelaide
Hands-on help when a business suspects it has been hacked, an account is compromised or a cyber event is already affecting work.
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Remote help from $115 an hour. On-site visits from $180 an hour, Adelaide metro travel included. See all our prices
The short answer
If you think your business has been hacked, the first job is containment: locking compromised accounts, signing out sessions and taking affected devices off the network. The WaTo Consulting team in Adelaide does that first, then checks sign in logs and mailbox rules, restores from clean backups and gives you a written summary for your insurer or bank.
What does cyber incident response for small business involve?
The first job is stopping the damage: locking compromised accounts, cutting off attacker access and isolating affected computers. After that we work out what was accessed or changed, restore what is needed from backups and help you decide whether customers, your insurer or the authorities need to be told.
What WaTo can help with
Immediate triage
Identify what happened, what is exposed and the most urgent containment steps.
Account protection
Secure compromised logins and limit further access where possible.
Recovery support
Help restore business services, devices or files in a controlled order.
Lessons learned
Document what changed and the next protections that reduce the chance of repeat trouble.
Who it is for
- A business whose email account has been sending phishing messages to clients
- An office where files have been encrypted or a ransom note has appeared on screen
- A team that clicked a fake invoice or login link and is unsure what was exposed
- A business that has been told by a bank or client that a payment was diverted
How it works
- We contain the problem first. Compromised accounts are locked, sessions are signed out and affected devices are taken off the network.
- We work out what happened. Sign-in logs, mailbox rules and device activity are checked to see how the attacker got in and what they touched.
- Systems are cleaned and restored. Devices are repaired or rebuilt, files come back from clean backups and passwords and MFA are reset properly.
- You get a written summary and next steps. It records what happened and what we did, which helps with your insurer, any reporting and the fixes that stop it happening again.
Why WaTo for cyber incident response for small business
- We contain first and investigate second, so the attacker loses access as early as possible
- We check the less obvious places attackers hide, such as forwarding rules and extra MFA methods
- The written summary is plain enough for an owner, an insurer or a bank to follow
- A real person in Adelaide answers the phone when you think something has gone wrong
Cyber incident response questions
What should we do before calling you?
Do not turn off or wipe affected computers, and do not pay any ransom. Unplugging a suspect computer from the network is fine. Write down what you noticed and when, then call us.
Do we have to report a cyber incident?
It depends on what was accessed. If personal information was likely exposed and could cause serious harm, the Notifiable Data Breaches scheme may apply. We help you gather the facts, and your insurer or lawyer can advise on the obligations.
Will we get our files back after ransomware?
If you have backups that the attack did not reach, usually yes. We check the backups are clean before restoring so the problem does not come straight back.
Jobs we've done like this
Guides on this topic
- What to do if you've been hacked
- Cyber incident response planning for small business
- Business email security: the practical checklist
Ready to get cyber incident response for small business sorted?
Call or message us with what you noticed, when it started and which accounts or devices are involved. We will help you contain it first, then work through recovery.
Mon to Fri, 8:30am to 5pm
